Global Journal of Economics and Business

Related Articles ( Quality of Banking Services )

Measuring the Quality of Bank Services in Sudan

Dafalla Gasimalla Abd Elkaafi Mohamed

The study examined the measurement of the quality of the services of banks operating in Sudan from the point of view of customers. The research was based on the gap approach to measure the level of quality of banking services based on the scale of the perceived quality of Servqual to compare the actual ...

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Quality of banking services on competitiveness of Sudanese banks:case of Al Baraka Bank (Dongola branch)

Nagwa Abdullah Mahmoud , Masha’er Hussein Khalifa Ali

The study aimed to assess the quality of banking services including reliability, dependability, safety, responsiveness, and empathy on the competitiveness of the bank. The study was conducted on an intended sample of 200 respondents from the bank’s clients, to evaluate the quality of the services ...

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The Quality of Banking Services and its Relationship to Customer Satisfaction at the Arab Islamic Bank in Palestine

Ahmad Herzallah , Hamza Nadi , Salwa Barghouthi , Yasmeen Abd Alwahab

Objectives: The aim of this study was to determine the quality of banking services and its   relationship with customer satisfaction at the Arab Islamic Bank. Methods: To achieve the study objectives, a descriptive-analytical approach was used. A questionnaire was designed, consisting of two ...

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