Global Journal of Economics and Business

Volume 15 - Issue 3 (4) | PP: 314 - 334 Language : العربية
DOI : https://doi.org/10.31559/GJEB2025.15.3.4
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The Impact of Leadership Styles on Total Quality Management in Palestinian Income Tax Departments

Alaa Majdi Dababseh ,
Tareq Al-Haj ,
Muath Asmar
Received Date Revised Date Accepted Date Publication Date
6/12/2024 9/1/2025 29/1/2025 11/6/2025
Abstract
Objectives: This study aimed to identify the impact of leadership styles (directive leadership, supportive leadership, achievement-oriented leadership, participative leadership) on total quality management in Palestinian income tax departments. Methods: To achieve this objective, a descriptive-analytical approach was used. The study population consisted of all employees in the Palestinian income tax departments in the West Bank, totaling 246 employees. A sample of 180 employees was selected, and a questionnaire was used as a study tool. Results: The study found that the most commonly adopted leadership style was directive leadership, followed by achievement-oriented leadership, supportive leadership, and finally, participative leadership. It was also found that leadership styles have an impact on total quality management. Conclusions: The study recommended the need to define a clear and understandable vision, set realistic and time-bound goals, effectively utilize feedback, and focus on the needs of the taxpayers, as well as continue educational and training programs.


How To Cite This Article
Dababseh , A. M., et al. (2025). The Impact of Leadership Styles on Total Quality Management in Palestinian Income Tax Departments . Global Journal of Economics and Business, 15 (3), 314-334, https://doi.org/10.31559/GJEB2025.15.3.4

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