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Objectives: The study aimed to analyze the impact of digital service quality on customer satisfaction in Saudi banks, focusing on elements such as ease of use, security, speed, and variety of options. Methods: The study adopted a quantitative methodology using surveys distributed to a sample of 100 ...
The Quality of Electronic Banking Services and Their Impact on Customer Satisfaction (A Field Study on a Sample of Banks Operating in Sudan)
Objectives: The study aimed to identify the quality of electronic banking services in its dimensions (responsiveness, reliability, security, empathy, and tangibility) and their impact on customer satisfaction. Methods: The study employed the descriptive-analytical approach and used a questionnaire ...
The Impact of Transformational Leadership on Employee Performance: The Moderating Role of Supportive Relationships among Service Institutions – An Analytical Study in Iraq
Objectives: The primary aim of this study is to explore the relationship between transformational leadership and employee performance, with a focus on the moderating role of supportive employee relationships. Methods: The study adopted a quantitative methodology using a correlational design and the ...