Related Articles ( Service )
Digital Payments as a Digital Financial Service and its Relationship to Achieving Customer Satisfaction in Saudi Banks
Objectives: The study aimed to analyze the impact of digital service quality on customer satisfaction in Saudi banks, focusing on elements such as ease of use, security, speed, and variety of options. Methods: The study adopted a quantitative methodology using surveys distributed to a sample of 100 ...
The Quality of Electronic Banking Services and Their Impact on Customer Satisfaction (A Field Study on a Sample of Banks Operating in Sudan)
Objectives: The study aimed to identify the quality of electronic banking services in its dimensions (responsiveness, reliability, security, empathy, and tangibility) and their impact on customer satisfaction. Methods: The study employed the descriptive-analytical approach and used a questionnaire ...
The Impact of Transformational Leadership on Employee Performance: The Moderating Role of Supportive Relationships among Service Institutions – An Analytical Study in Iraq
Objectives: The primary aim of this study is to explore the relationship between transformational leadership and employee performance, with a focus on the moderating role of supportive employee relationships. Methods: The study adopted a quantitative methodology using a correlational design and the ...
The Impact of Using Non-Financial Performance Indicators on Enhancing the Competitive Advantage of Sudanese Commercial Banks (A Field Study on Commercial Banks in the Red Sea State)
Objectives: The study aimed to identify the extent to which the use of non-financial performance indicators influences the enhancement and improvement of the competitive advantage of Sudanese commercial banks through a field study conducted on a number of commercial banks in the Red Sea State. Methods: ...
The Impact of Adopting the Concept of Social Responsibility on the Quality of Banking Services- An applied study at the National Bank of Najran
Objectives: The study explored the impact of adopting the concept of social responsibility on the quality of banking services, through an applied study at the National Commercial Bank in Najran. Methods: The study followed a descriptive analytical approach. It included an introduction that ...
Multi-Criteria Inventory Classification: A Hybrid GRA-DFA Approach Using Relative Closeness Synthesis
Objectives: This research aims to capitalize their beneficial aspects through proposing a structural classification approach based on DFA and GRA to the MCIC problem. Precisely, both models will simultaneously run to provide combined compensatory and non-compensatory evaluations of inventory ...