International Journal of Hospitality and Tourism Studies

Related Articles ( hospitality industry )

Learning framework for the development of key skills in the hospitality industry

Gisela Domínguez , Albert Fornells Herrera

The hospitality sector is one of the most competitive industries and it is one of the leading engines of the world economy. The current crisis in the sector due to the COVID-19 makes organizations to consider more than ever the unique and the alignment of their services for becoming different from their ...

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The Impact of Services Provided to PwDs on Customer Perceptions of Service Quality in the Hotel Business: The Influence of Gender and Educational Status with or without Disability

Claudia Miakimeni Pumpuni

When PwDs engage with the persons who do not have disabilities; both parties experience a considerable level of stress. While relating to PwDs, subjects with no disability have higher emotional distress and physiological arousal, less verbal behavior variability, less motoric activity, and dismiss connections ...

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