International Journal of Hospitality and Tourism Studies

Related Articles ( persons with disabilities )

The Impact of Services Provided to PwDs on Customer Perceptions of Service Quality in the Hotel Business: The Influence of Gender and Educational Status with or without Disability

Claudia Miakimeni Pumpuni

When PwDs engage with the persons who do not have disabilities; both parties experience a considerable level of stress. While relating to PwDs, subjects with no disability have higher emotional distress and physiological arousal, less verbal behavior variability, less motoric activity, and dismiss connections ...

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