International Journal of Hospitality and Tourism Studies

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Employee attitude and customer satisfaction in selected hotels in Kampala, Uganda

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This study adopted a cross sectional survey design to investigate the effect of employee attitude on customer satisfaction in selected hotels in Kampala, Uganda. Using simple random sampling, 179 hotel employees were considered in the study. The findings revealed that employee attitude was generally ...

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Pro-Poor tourism strategies in local communities in Uganda: A case study of lake Bunyonyi in Kabale district

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The study examined the effectiveness of pro-poor tourism strategies on local communities in Uganda taking a case study of the Lake Bunyonyi tourist area. Using a descriptive research design, data was collected from a total of 120 community members with the aid of questionnaires. Interviews were also ...

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